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Scoot flight compensation

When terrible meteorological conditions make it impossible to land the plane safely, air pilots will divert the flight. Passengers will probably reach a different destination than booked – and they could waste precious time at the airport and on the road. Was your journey with Fly Scoot diverted and you arrived at your destination with more than 3 hours delay? You are entitled to flight compensation from Scoot.


Claiming flight delay compensation when your trip was diverted

Scoot Tigerair Pte LTD operates as Scoot and is a Singaporean low-cost airline. They transported approximately 10 million passengers in 2018 alone with a fleet of about 50 aircraft that operates domestic and international flights to over 60 non-EU and European destinations. If you travelled with Scoot to or from a European airport, and your flight was delayed/cancelled/overbooked, you are entitled to reimbursement, according to EU261.

Severe weather is one of the “extraordinary circumstances” that exonerates airlines such as Fly Scoot from paying compensation to air travellers, as the experts from AirClaim explain. However, you can still get your money back and something extra when the air company uses this excuse.

When the pilots cannot land the plane due to meteorological conditions incompatible with the operation of the flight, they might consider diverting the aircraft and landing on a different airport. Even if you arrive at your final destination with a delay of 3 hours or more, you cannot claim compensation for delayed flight. Bad weather triggered this situation, which qualifies for “extraordinary circumstance.”

But if the real cause of the delay is a mechanical issue – or another reason that falls under Scoot’s responsibility and control – you are eligible and should claim flight delay compensation. How much can you receive? Depending on the length of the delay and the distance of the air travel, Scoot has to provide reimbursement up to €600 per passenger.


Steps to request flight cancellation compensation from Scoot

The European Regulation EU261 protects both non-EU and EU air passengers who travel to or from a European destination. If Scoot cancelled your journey and sent notice of the cancellation less than 14 days before the scheduled time of departure, you should write your letter or fill the application on our website to claim flight cancellation compensation.

Here are the steps you should follow to receive reimbursement in the shortest possible time:

  1. We will contact Fly Scoot customer service. The AirClaim professionals usually communicate with them via email – this way, we can have proof for further proceedings if it is necessary.
  2. Fill their online form on our website to claim reimbursement. Give us the details of your scheduled flight, the actual time of the arrival, or why was your trip cancelled.
  3. Mention the “EU 261”, then enter your travel information on the AirClaim calculator to find out how much you should ask from Scoot.

The easiest way to claim flight compensation from Scoot is hiring AirClaim. When you ask our assistance, all you have to do is fill in our claim form and upload your ticket. Then, when everything is done, you will receive reimbursement directly into your bank account. As simple as that!